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1. Introduction

Reliance Insurance Broker LLC (“Reliance,” “we,” “us”) is committed to protecting the privacy and confidentiality of our clients’ personal data. This statement explains how we collect, use, disclose, and protect personal information related to individuals who interact with us—whether as direct clients, employees or dependents of corporate clients, or prospective clients.

We operate in accordance with Federal Decree Law No. 45 of 2021 (UAE PDPL) and all relevant insurance regulatory requirements issued by the Central Bank of the UAE.

2. What Is Personal Information?

“Personal Information” refers to any data that can identify an individual directly or indirectly. This includes but is not limited to:

  • Name, gender, nationality
  • Date of birth, passport, Emirates ID, driving license
  • Contact information (email, phone, address)
  • Medical records (if applicable for health insurance)
  • Employment and salary information
  • Insurance policy and claims history
  • Financial and banking details
  • IP addresses and cookie identifiers (from website interactions)
3. How We Collect Your Data

We collect data via:

  • Online or offline application forms
  • Phone and email communications
  • In-person meetings or walk-ins

Interactions on our website (https://relianceins.ae)

4. Purpose of Collecting Your Data

Your personal data is processed for:

  • Quoting, underwriting, and issuing insurance policies
  • Processing claims and renewals
  • Communicating important policy updates and servicing requests
  • Regulatory compliance and reporting
  • Internal audits, training, and quality checks
  • Marketing of relevant insurance products and services (with opt-out options)
5. Who We Share Your Data With

We may share your data with:

  • Insurance companies and reinsurers
  • Third-party administrators (TPAs), surveyors, loss adjusters
  • IT service providers under confidentiality obligations
  • Government bodies (e.g., DHA, HAAD, Central Bank, Police) when required
  • We do not sell your data to any third party

Note: Medical data will not be shared with employers without the explicit written consent of the individual.

6. Data Security

We have implemented appropriate physical, technical, and administrative safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. Access to client data is restricted to authorized personnel only.

7. Retention Period

Personal data is retained for as long as required for insurance purposes and in accordance with UAE legal and regulatory requirements. After this period, data is securely deleted or anonymized.

8. Your Rights Under UAE Law

You have the right to:

  • Access, correct, or update your data
  • Withdraw consent for non-essential processing
  • Object to direct marketing communications
  • Request data deletion, unless retention is legally mandated

Requests can be made through our contact details listed below.

9. Cookies & Online Tracking

We may use cookies and tracking technologies on our website to enhance your browsing experience and analyze usage. You can manage cookie preferences via your browser settings.

10. Third-Party Websites

Our website may contain links to external sites. We are not responsible for their privacy practices. You are advised to review third-party policies before interacting with such websites.

11. Updates to This Statement

We may revise this statement periodically. Updates will be posted on https://relianceins.ae. The latest version will always be accessible online.

12. Contact Us

For queries or complaints related to your personal data:

Reliance Insurance Broker LLC
Address: 112 & 113, Malaysia Trade Center, Oud Metha
Email: info@relianceins.ae
Phone: +971 4 358 0205

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